Exchange Quality
What are AIESEC’s exchange standards?
The 16 Standards are the exchange standards defined by AIESEC International that all AIESEC entities have committed to deliver while facilitating exchanges for all products. These standards act as a framework to guide the actions of both the hosting and sending entities’ exchange teams so that ultimately, a great exchange is co-delivered for the EP.
Through the delivery of these standards, the Inner & Outer Journey for customers that ultimately ends in development of the leadership qualities will not be able to take place.
Based on XSSR, it has been discerned that in Australia, in both the ICX and OGX portfolios, we have not been able to deliver 100% of the standards. Focusing on the Standards is a goal we must aspire to achieve as it is the value we promise to our customers.
Through the delivery of these standards, the Inner & Outer Journey for customers that ultimately ends in development of the leadership qualities will not be able to take place.
Based on XSSR, it has been discerned that in Australia, in both the ICX and OGX portfolios, we have not been able to deliver 100% of the standards. Focusing on the Standards is a goal we must aspire to achieve as it is the value we promise to our customers.
Why are the Standards important?
LEADERSHIP DEVELOPMENT - By delivering the Standards, the Inner & Outer Journey for customers can take place so that the leadership qualities can be developed. The essence of AIESEC’s brand is leadership development through exchange; without these standards, we would not be able to deliver the development experience our customers have sought out.
ORGANISATIONAL CREDIBILITY & BRAND REPUTATION - This is the value we promise to our customers, and in order to maintain the credibility of the AIESEC brand, we have to deliver on these promises consistently. AIESEC’s reputation in Australia is safeguarded by our membership, and valuing the fulfilment of our organisational standards will yield a credible reputation for AIESEC Australia.
ORGANISATIONAL CREDIBILITY & BRAND REPUTATION - This is the value we promise to our customers, and in order to maintain the credibility of the AIESEC brand, we have to deliver on these promises consistently. AIESEC’s reputation in Australia is safeguarded by our membership, and valuing the fulfilment of our organisational standards will yield a credible reputation for AIESEC Australia.
The Complaint Procedure
If your EP has been realised, and has a complaint, you should guide them through the following complaint procedure as soon as the issue is raised with you.
Stage 1 (INTERNAL LEVEL) - The complaint party should inform the Hosting AIESEC Entity and the response party and try to solve an issue privately with them.
Stage 2 (LOCAL LEVEL) - If the internal level of issue resolution has been tried and failed, the complaint party should inform and involve the Sending Entity, whom will inform and communicate with the Hosting Entity to solve the problem in accordance with the XPP.
Stage 3 (NATIONAL LEVEL) - If the local level of issue resolution has been tried and failed, then both sending and hosting entities should inform their ECB and MC about the complaint, and they will work together to solve the issue. In addition, they may share the issue over the Global Network if necessary.
Stage 1 (INTERNAL LEVEL) - The complaint party should inform the Hosting AIESEC Entity and the response party and try to solve an issue privately with them.
Stage 2 (LOCAL LEVEL) - If the internal level of issue resolution has been tried and failed, the complaint party should inform and involve the Sending Entity, whom will inform and communicate with the Hosting Entity to solve the problem in accordance with the XPP.
Stage 3 (NATIONAL LEVEL) - If the local level of issue resolution has been tried and failed, then both sending and hosting entities should inform their ECB and MC about the complaint, and they will work together to solve the issue. In addition, they may share the issue over the Global Network if necessary.
Important Documents
- Please click here to view the resource hub. This hub includes:
- Quarterly ECB Reports
- Global Documents;
- Global Compendium
- XPP
- Supporting Document
Contact the ECB
Official Processes
The ECB has (3) separate forms for your use. Please use the following flowchart to identify which form you should fill out:
CONSULTATION REQUEST FORM - Please only use this form if you would like to request a call/meeting with the ECB Chair for consultation purposes in regards to an EP or TN. The issue must be related to XPP Violations, Standards Fulfilment, or other HR issues. Please note that this form is to be used internally; if your EP or TN would like a consultation with the ECB, please email [email protected] directly. This form is only to be filled out by the VP responsible of the program in question, but the EP manager or TN manager is welcome to join in on the consultation.
REFUND REQUEST FORM - Please only use this form if you would like to request a refund on behalf of your EP due to a violation of the XPP or standards from MC Australia. If you are requesting a compensation from another country, and have attempted to resolve the situation on Internal and Local levels already, please fill out the case request form. This form is only to be filled out by the VP responsible of the program in question.
OPEN A CASE REQUEST FORM - Please only use this form if you would like to request for a case to be opened with the ECB Chair. Please note that cases can ONLY BE OPENED BY THE ECB. This is only a request form. This form is only to be filled out by the VP responsible of the program in question or the LCP.
REFUND REQUEST FORM - Please only use this form if you would like to request a refund on behalf of your EP due to a violation of the XPP or standards from MC Australia. If you are requesting a compensation from another country, and have attempted to resolve the situation on Internal and Local levels already, please fill out the case request form. This form is only to be filled out by the VP responsible of the program in question.
OPEN A CASE REQUEST FORM - Please only use this form if you would like to request for a case to be opened with the ECB Chair. Please note that cases can ONLY BE OPENED BY THE ECB. This is only a request form. This form is only to be filled out by the VP responsible of the program in question or the LCP.