The discipline of leverage. With unlimited time and resources, you could accomplish anything. Unfortunately, your challenge is usually the opposite: accomplish more with less. 4DX shows leaders where they can find real leverage and how to use it to produce extraordinary results.
The term "Lead Measure" is used in contrast to the term "Lag Measure". Common lag measures are
Lead measures track lead actions. Common lead actions are
- graduation ratio of students for a school.
- percentage of income from return customers for a business.
- percentage of customer calls answered in the first minute for a customer service center
Lead measures track lead actions. Common lead actions are
- getting on base to score more runs.
- brushing your teeth to reduce cavities.
- rotating your tires to extend tread wear.
|
|
Lag measures are metrics. Lead measures are actions.
|